1Click Contact Center is a full-service nearshore BPO contact center located in Baja California. A pioneer in outsourcing services for small business owners to Fortune 500 companies since 2010. At 1Click we take pride in our reputation which was forged by building solid long-term business relationships with our clients. We bring both quality and consistency to the table coupled with a true understanding of your business. Our INCREDIBLE agents, management team, pricing, and our three state-of-the-art facilities located downtown Tijuana, Mexico has made 1Click the go-to nearshore call center for outsourcing services.
At 1Click, our outsourcing services are offered in both English and Spanish. Our INCREDIBLE agents are fully bilingual, bi-cultural, and well-educated with knowledge in a wide array of call center functions such as Customer Service/Support, Order Processing, Tech Support (Level I and II), and Debt Collection. Outbound/Inbound campaigns in Lead Generation, Sales, Survey's/Market Research and Appointment Setting.
1Click management team has over 25-years of expertise in successfully establishing American and Mexican businesses in Tijuana. We have the legal framework, technology infrastructure, and professional administrative personnel to quickly get your center up and running.
With a unique focus on growth, we sit at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. We don’t want just to support a client’s business – we want to improve its customer experience, spark innovation and drive revenue through results.
Our Mission: Is to constantly run a highly-efficient and, yet cost-effective “nearshore” contact center for all of our clients.